Voice Process Executive

Job Title: Voice Process Executive

Location: Thiruvanmiyur

Department: Consulting

Job Type: Full-Time

Job Summary

We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. The ideal candidate will serve as the first point of contact for customers, providing prompt and accurate responses to inquiries and resolving issues effectively. This role requires good communication skills, problem-solving abilities, and a proactive attitude to ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer queries, complaints, and concerns with empathy and provide effective solutions.
• Follow communication scripts and standard operating procedures.
• Maintain a strong knowledge of company products, services, and policies to provide accurate information.
• Record and update customer interactions in the CRM system.
• Meet or exceed performance metrics, including quality, response time, and customer satisfaction.
• Escalate unresolved issues to the appropriate department or team lead.
• Collaborate with team members to achieve team goals and improve processes.

Required Skills & Qualifications

• Education: Minimum High School Diploma or equivalent; Bachelors degree preferred.
• Experience: 0-2 years in a customer service or voice process role preferred (freshers with excellent communication skills may also apply).
• Communication Skills: Excellent verbal communication skills in [language(s)], with a clear and pleasant voice.
• Problem-Solving: Ability to handle challenging situations calmly and effectively.
• Technical Proficiency: Basic knowledge of computer systems, CRM software, and MS Office.
• Soft Skills: Strong listening skills, patience, and empathy.

Preferred Qualifications

• Multilingual abilities for handling diverse customer bases.
• Experience in sales or upselling is a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive training programs.
• Opportunities for career advancement within the organization.
• A friendly and inclusive work environment.