Senior Project/Programme Manager

• Communication: Very strong communicator capable of making an impact, to ensure investment meets current and emerging business and technical needs.
  
• Lead a multi disciplined team and a further matrixed team, with the right interpersonal skills to support, guide and coach and collaborate across common goals.
  
• Proven change-agent and demonstrate experience in driving transformations, fostering collaboration, formulating strategy and resolving performance issues is an advantage
  
• Knowledge of multiple delivery methodologies incl agile and waterfall
  Improvement focus - You bring a continuous improvement mindset, anticipating and analysing obstacles in work processes. You drive developing solutions and implement improvements to bring operational efficiencies.
  
• Strong People focus and Leadership skills,
  
• Technical Knowledge: Domain-specific knowledge of customer, contact and portfolio products and technologies pan-BT
  
• Strong commercial acumen and strategic thinking
  
• Transformation: Able to manage long term changes and adapting the unit in line with the business. be confident in managing major strategic changes
  
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. investment planning including location, skill and resource. Also, some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions.
  

Experience

• Proven experience of stakeholder management and influencing skills at a senior level.
  
• Experience delivering outcomes across both a wide stakeholder base and highly matrixed organization
  
• Experienced working across a wide range of teams and stakeholders to align plans and deliver business outcomes
  
• Extensive experience in multiple delivery methodologies i.e agile wow, transformation delivery, project/programme management
  
• Experience of either direct or matrix management of a large team of delivery specialists
  
• Effective at interpreting information and drawing conclusions to communicate to senior stakeholders to drive business decisions.
  
• A commercial thinker, be able to define, develop and maximise return on investments through business case articulation and follow through.
  
• Experience at setting objectives and monitoring performance.