Network Engineering Professional

Reports to (job) - Network Delivery Integrations and Migrations

Job Dimensions - Lead professional and single point of contact for a defined remit within the Network Change team.

Why this job matters:

• Accountable for a single small to medium sized technical delivery or multiple simple technical deliveries.
• The purpose of the Global Network Change Professional is to be accountable for introduction of multiple/new components or features forming part of a wider platform from an engineering and test perspective and may lead a small matrix project team.
• Uses in-depth technical knowledge and operational understanding to identify and delivery improvements in service availability through end to end business ownership.
• In addition to the introduction, assurance and engineering leadership, you will lead on complex or major incident fault resolution and recommend options for ensuring that optimum use is made of the network equipment/network resources.

What Ill be doing - your accountabilities

• Be able to understand and articulate designs with key stakeholders
• Ensure the scope of delivery is understood, that the technical solution meets the business need and that plans are comprehensive and are achieved.
• Identify pre requisites to technical deliveries and ensure that they are delivered
• Identify when technical deliveries are at risk and take corrective action to resolve
• Make recommendations for improvements to processes.
• Engage with clients and suppliers including internal stakeholders (regular stakeholder comms)
• Regular reporting updates to advise of progress to all stakeholders
• Supports engagement with third party suppliers on technical solution requirements
• Responsible for ensuring the scoping of e2e testing
• Produce and agree technical delivery plan and manage dependencies
• Manage RAG status and expectations of a technical delivery with relevant stakeholders
• Run a regular project review forum with all stakeholders
• Risks/issues/finances/status/resources
• Ensure mitigation of the risks and issues
• Manage handover to operations and the customer
• Stakeholder management
• Identify and implement changes to improve quality and reduce costs
• Accountable for resourcing strategy to meet the planning milestones within a high level programme
• For external projects, accountable for the overall end to end success for the planning and implementation activities of the project
• For internal projects, accountable for the overall end to end success of the project
• Manage orders to meet agreed Key Performance Indicators (KPIs) such as On Time Delivery and Right First Time measures
• Manage suppliers and field engineering teams on the delivery of global forced closures and migrations ensuring that all activities meet Global Networks Engineering Standards guidelines
• Responsible for building and defining customer resource requirements, effectively managing the supply and demand for the team and articulate the teams the requirements
• Proactively prevent problems by acting before they occur, managing the overall status of your workstack, owning, addressing and escalating issues impacting the delivery of your orders
• Consider any opportunities for CI by taking ownership, identifying possible solutions & driving them through to successful implementation including capturing business benefits
• Act as the lead professional and single point of contact for a defined remit within the Network Change team, driving service improvements to exceed performance targets

Skills required for the job

• Excellent Communicator and able to adapt and articulate technical terminology and non-technical.
• Professional qualification/accreditation e.g. CCNP

Connected leaders behaviours

• Solution Focused Achiever
• Inspiring communicator
• Customer Champion.

Experience you would be expected to have

• Expert knowledge on Ethernet switching. Mandatory
• Expert knowledge on IP and IP control plane protocols. - Mandatory
• Expert knowledge on IP-MPLS - Mandatory
• Basic Unix skills - Mandatory
• Strong understanding of BTs Global networks and technologies as well. - Mandatory
• Knowledge of Global Network Suppliers E.G. Cisco, Juniper, Ericsson, Ciena, Huawei, Nortel - - Mandatory
• Excellent Communicator and able to adapt and articulate technical terminology and non-technical. - Mandatory
• Experience of a process driven work-flow environment - Preferred
• Good knowledge of networks/infrastructure and related network management, products and services - Mandatory
• Basic knowledge and experience configuring Juniper M series. - Mandatory
• Basic knowledge and experience configuring Alcatel 7750 series and TE. - Mandatory

Key decisions

• Make decisions at a technical delivery level
• Manage/determine escalation process for project milestones
• Provide options on recovery of the technical delivery as well as other options including re-planning/rescheduling.
• With stakeholders, designers and platforms ensure the proposed technical solution is both deliverable and operationally ready.