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BT Group

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42 BT Group Jobs

Customer Service Support Advisor

1-6 years

₹ 2.5 - 4.75L/yr

Delhi/Ncr

10 vacancies

Customer Service Support Advisor

BT Group

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role & responsibilities


Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures



Preferred candidate profile


Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders • Logical reasoning skill • Competence in Windows based tools (Outlook/Word/Excel/Access) Key decisions • Graduate in any stream


Perks and benefits


Both Side Cab

Subsidised meals


Employment Type: Full Time, Permanent

Read full job description

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What people at BT Group are saying

What BT Group employees are saying about work life

based on 1.9k employees
62%
76%
80%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

BT Group Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Team Outings +6 more
View more benefits

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