Field Quality Control - Vigilence

JOB DESCRIPTIONRev. No: HR/202310/Date: 19/01/2024Doc. No: Dept./01Defined By: Department Head
Documented ByUsha UApproved ByPanchakshari
Basic InformationJob RoleField Quality Control UnitDesignationExecutive, Senior Executive & Assistant Manager DepartmentField VigilanceLocationHO & ROOrganizational RelationshipsPosition reporting toDeputy ManagerNo. of Direct Reports Job Purpose

1. Surprise branch visits to be made as per business requirement.
2. Conducting Zoom meeting with the stake holders and addressing the issues.
3. Preparing MIS on Weekly/Fortnightly/Monthly and Yearly same to be submitted with the Higher ups.
4. Coordinating with the FQCAMs and AZMOs on their day to day activities.
5. Ability to identify the risk and providing the alerts at early stage.
6. Verifying all branch related activities and findings.
7. Well versed in excel.
8. Excellent verbal and written communication skills.

Functional Responsibilities

1. Conduct Fraud Risk Review including periodical reviews of key process and system to identify gaps in terms fraud and operational risk and suggest controls to address the same.
2. Conduct investigation of customer and employee frauds including root cause analysis and suggest measures to strengthen existing process and system.
3. Focusing on filed activities and branch performance.
4. Ensure the field officers are abide to the company policy and reporting to the FQC Head on the same.
5. Preparing monthly PPT presentation on team activity.
6. Work might differ depends on the requirements and He/ She has to abide and complete the assigned work within stipulated timeline

Job RequirementsQualificationsAny GraduateExperienceFreshers / Minimum 2 years in MFI functionFunctional Competencies

1. Risk Identification, Analysis.
2. Problem solving skills.
3. Team Management.
4. Very Good Presentation skills
5. Good communications skills (Multi Language)

Behavioral Competencies

1. Critical Thinking
2. Conflict Resolution
3. Self-Improvement
4. Time Management.
5. People Management.