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21 BrowserStack Jobs
Customer Success Lead
BrowserStack
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 7-10 years of experience in Customer Success/Customer facing role
- Extensive experience in Customer Lifecycle Management, from onboarding to retention.
- Skilled in conducting training sessions and leveraging playbooks for smooth adoption.
- Proficient in driving product usage through check-ins, adoption insights, and engagement tracking.
- Strong track record in cross-sells, up-sells, and renewals alongside AEs.
- Experienced in churn prevention, proactive renewals, and resolving customer concerns.
- Background in complex technology products with a deep understanding of business environments.
- Excellent communication skills across email, phone, and in-person interactions.
- Adept at identifying business needs, process gaps, and translating them into opportunities.
- Ability to demonstrate ROI to both technical and executive audiences.
- Flexible to work in shifts; QA/testing experience is a plus.
- Manage multiple priorities for enterprise and strategic customers.
- Onboard and train customers for effective platform usage.
- Deliver personalized product demos and webinars.
- Identify risks and implement mitigation strategies for retention and growth.
- Collaborate with AE/Renewals teams to ensure seamless renewals.
- Lead quarterly/monthly reviews, offering best practices and guidance.
- Foster customer advocacy within your portfolio.
- Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
- Gratuity as per payment of Gratuity Act, 1972
- Unlimited Time Off to ensure our people invest in their we'llbeing, to rest and rejuvenate, spend quality time with family and friends
- Remote-First work environment that allows our people to work from anywhere in India
- Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, we'llbeing to ensure an amazing remote work experience
Employment Type: Full Time, Permanent
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