o Taking up full ownership of change requests, minor enhancements, major enhancements and project tasks that are assigned.
o Take up ownership of activities assigned as part of other changes or enhancement to the system such as during Application Upgrade or patching.
o Perform Requirements Analysis, Functional Analysis, Feasibility Analysis, Impact analysis, Functional Design and Solution Configuration as applicable for enhancement requests.
o Perform Functional, System, Integration and User Acceptance Testing for enhancements.
o Do Performance testing where applicable using HMC provided tools and specified processes.
o Perform Release management ensuring adherence to HMC processes and HMC s
service management tools.
o Perform configuration and setups on Oracle EBS Test and Production instances.
o Liaising with technical development teams during all phases of the requests if request involves custom components.
o Provide recommendations for custom solutions when applicable as part of functional analysis.
o Liaising with Business teams for requirements analysis, design validation and user acceptance testing phases
o Training users and business teams on functionality developed/designed.
o Documentation as per HMC processes which includes (but not limited to) setup documents, functional design, responsibility and security matrix, test plans, cutover plans, implementation plans, rollback strategies, and release documents.
o Follow HMC Service Management guideline, adhering strictly to the processes and use the HMC ticket management system to follow Change and Release management processes. This involves various reporting requirements such as status reports and updating the tickets with the required information diligently as well as for deployment tasks.
o Raise Service Requests in Oracle Support for analyzing issues when needed, for system enhancement requirements.
o Perform requirements analysis, functional analysis and design for developing OBIEE reports.