ITIL Processes Subject Matter Expert

• The candidate must hold an ITIL certification.
• The candidate must also hold a Six Sigma Black Belt certification.

Experience:

• Successfully implemented ITIL processes in diverse environments, including Applications

Cloud, Infrastructure, and Security domains.

• Led multiple process improvement projects using Six Sigma methodologies, achieving

measurable results in efficiency and service quality.

• Conducted gap analyses and developed action plans for ITIL adoption across organizations.
• Delivered training and mentoring programs to teams on ITIL and Six Sigma principles.
• Audited ITIL processes to ensure compliance and optimize performance