Enterprise Customer Service

Role & responsibilities

• Client Project Management: Oversee and manage the day-to-day operations of partner-referred client projects, ensuring they are completed on time and within scope.
• Partner & Customer Support: Act as the main point of contact for both partners and end customers, resolving queries and providing consistent support to ensure a positive experience.
• Banking and Payment Aggregator Support: Act as a main point of contact for Banks and Foreign PAs, managing Operational queries and support.
• Operational Management: Manage the daily operations involved in handling partner-referred clients, including coordinating tasks, setting expectations, and ensuring deliverables are met.
• Reporting: Track, monitor, and report on the status and progress of partner-referred client projects. Prepare regular reports to share updates with both internal teams and partners.
• Collaboration with Internal Teams: Work closely with cross-functional teams to ensure smooth operations and alignment between partners, clients, and internal stakeholders.
• Problem Resolution: Proactively identify and address any issues or challenges, ensuring quick and efficient resolution to maintain positive relationships.
• Continuous Improvement: Contribute ideas for process improvements and identify opportunities to enhance partner and customer satisfaction.