System Administrator

Key Responsibilities

• Maintaining/contributing to KMS for client and internal team, for both technical & processes
• Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
• Understanding of O365, Mimecast, Intune, Azure integration
• Manage security settings on Microsoft ATP
• Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
• Ability to perform initial investigation on security breach alerts
• Vendor Management (hardware and Software vendors HP, Dell, MS, VM, Citrix and others)
• Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
• Administration of Windows Server, groups, group policies, DNS, DHCP
• Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
• On premises backup alert management, monitoring and restoration
• Execution of maintenance tasks, App upgrades, patch escalations etc.
• Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
• Ability to manage technical escalations from client/end user/internal team
• Migration of VMs from on premise to cloud
• Basic understanding of SQL, maintenance plan, backup
• Understanding of certificate management on appliance, servers, websites
• SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)
• Smooth and timely customer engagement

Desired Experience: 2-5 yrs. minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in MS IT provider / IT Companies.

Key Competencies:

• Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
• Must have secondary and tertiary technical skills.
• Should have experience in VM Deployment, VM Migration, managing host clusters
• Extremely high-level attention to detail with methodical troubleshooting process
• Independent time management skills
• Good verbal and written communication skills
• Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
• Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)
• Proactive vs Reactive approach
• ITIL Service Management Foundation accreditation

Essential Skills:

• Windows Server including 2016/2019, DNS, DHCP, Group Policy
• Active Directory 2012 and above
• VMware / Virtualization (Hyper V, VMware)
• O365, Azure Administration

Desired Skills:

• Exposure to Backup tools like Veeam/Commvault/Backup exec
• Windows Administration certifications 2012 and above
• Exposure to SAN /NAS
• MS Azure and Office 365 Administration
• Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
• Exposure to Blade servers and configurations
• ITIL Foundation and ServiceNow ITSM tool