Associate Integration Engineer, India

Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fulfilling customer experience.

We are seeking a motivated and skilled Associate Integration Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.

• Debugging and troubleshooting technical issues across mobile apps and our Branch platform
• Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions
• Resolving issues related to SDK Integration (iOS, Android Web platforms)
• Ensuring smooth integration and functionality for our clients
• Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges
• Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams
• Managing bug queue to ensure issues are followed up on and resolved
• Writing and Querying databases using SQL
• Documenting our robust Knowledge Base repository to keep content up-to-date
• Contributing to enhancements across support processes and tools
• Driving miscellaneous engineering projects to push our business forward

• B.E/B.Tech or an equivalent degree in Engineering
• 1-2+ years of experience in Mobile (iOS, Android, Web) Development
• Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app
• Knowledge in building SQL queries for data analysis and debugging.
• Excellent oral and written communication skills
• Strong customer focus multi-tasking skills
• A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges

• Familiarity with the Ad Tech industry
• Experience in Data Analysis Reporting
• Advanced SQL Knowledge
• Ability to communicate (spoken and/or written) in Korean or other languages
• Passion and Knowledge of AI Tools

Please note:

• This role is centered around providing technical support for our mobile SDK and does not involve Android or iOS development
• Candidates should be flexible to work in shifts covering APAC, EMEA, and NA regions
• Availability for on-call support during weekends might be required

This role will be based at our Bengaluru, KA office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship.