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Integration Engineer
Cashfree Holiday Planners
posted 7hr ago
Job Role Insights
Key skills for the job
Job Description
Responsibilities:
- Troubleshoot and resolve technical queries from merchants and their developer teams over multiple channels providing them with step-by-step technical assistance
- Ability to demo the Cashfree product suite to merchants on presales/post sales calls and walk them through Product Integration and dashboard
- Technical debugging of merchant environment to enable them to integrate with Cashfree through Mobile, plugins, APIs etc.
- Deep dive and analyse issues end-to-end and efficiently collaborate with other teams to solve critical merchant problems
- Operate on stringent resolution SLAs to resolve business critical problems for Cashfree merchants working and collaborating with engineering and operational teams
- Provide a world class support experience for Cashfree merchants.
- Develop and maintain product level playbooks for team reference, contribute to and manage the repository /knowledge base
- Take up technical value add tasks and initiatives aimed at improving product efficiency
Experience : 1 to 3 years of relevant work experience
Requirements :
- Understanding of coding languages like Go/Python/Java, platforms (Android, iOS) with hands-on working experience in at least one of them.
- Strong understanding of running queries using SQL and using APIs on tools like Postman
- Familiarity/experience of using web and mobile tools such as React Native, Flutter, Cordova, Ionic React would be a plus
- Experience in handling technical queries on email/call/chat channels
- Keen eye for technical documentation enhancement
- Excellent problem-solving aptitude and communication skills
- Experience in maintaining and optimizing existing integration solutions to reflect all changes in client s and internal environments
- Capable of ideating process improvements, mentoring and assisting junior team members.
- Showcase exemplary ownership and accountability in solving, following up and communicating with merchants and internal teams alike
Employment Type: Full Time, Permanent
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