Global A/R Ops Analyst,

We are expanding our Global Billing & Rev Ops team and looking for an analyst to thrive in a fast-paced and customer-facing environment. The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you ll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and accounts receivable transactions. You ll be able to make an impact and create a scale for a growing finance organisation.

As a Global A/R Analyst you will:

• Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (e.g., Collections)
• Handle outbound collection efforts for domestic and international accounts
• Maintain accuracy, integrity, and completeness of the accounts receivable portfolio by resolving invoice disputes and collecting past due receivables
• Respond in a timely manner to internal and external collections inquiries with a Partners First mentality and enhance customer experience towards excellence
• Maximize cash collection to meet/exceed monthly cash targets
• Work across departments to research and resolve invoice disputes and requests for exceptions
• Assist the organization to maintain and monitor business financials, and support the organization s short-term and long-term accounts receivable goals
• Manage domestic and international tax form(s) requests, gather requirements, research when needed, fill out forms, and obtain executive approval/signature
• Advocate for the customer with a good business sense, to strike a balance between protecting the company s business interests and promoting customers need for superior customer experience
• Support the organization in developing and implementing procedures/policies to support the organization s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency
• Work cross-functionally to develop and optimize billing processes and systems for international markets
• Support the Finance/Billing Organization with special projects as requested

You ll be a good fit if you have:

• Bachelor s degree in Accounting, Finance or Business Administration
• 4+ years of experience in collections within the SaaS industry
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries in writing
• Problem solving skills and good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision
• Flexibility with working hours given the global coverage of this role
• Knowledge of Salesforce, Netsuite and/or Zuora

This role will be based at our Bengaluru, KA office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship.