Hiring Branch Manager-Micro LAP - Cuddalore, Tirupattur & Pondy

Role & responsibilities

• Responsible for building and development of internal team and external channel partners.
• Responsible for achieving the sales and cross-sell targets, customer satisfaction, productivity and thus enhance profitability through the team of DSTs.
• Responsible for establishing the Piramal brand and managing the sales and business development activities for Micro LAP in the affordable segment.
• Smooth functioning of lending process at the various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service.
• The incumbent is required to have a good knowledge and understanding of the local affordable markets.
• Knowledge of compliance regulations as issued by RBI and the company. Incorporate these requirements into the business processes and procedures. Periodic self assessments including corrective action as needed and ensure appropriate training of the team regarding the same.
• Responsible for knowing and complying with all the legal requirements as per the law of the land.
• Follows effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis.
• Responsible for the collection and recovery in the lending portfolio along with the collections and credit team.
• Ensure proper training and review of connectors so that they are aligned with companys processes and policies.
• Ensure team has been adequately trained and performs all functions in accordance with the regulatory requirements.
• Model and foster behaviours that support the organizations values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.
• Monitor individual & team performance and take steps to improve productivity and correct aberrations.
• Ensuring that the engagement and motivation levels are high in the team.
• Ensuring the collaboration and conflict resolution of team with the other cross functional teams.
• Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after sales service, complaint handling and customer retention.
• Being updated with the changing market scenario and provide suggestions for improvement in the products, policies and processes.

Preferred candidate profile

• 4 to 6 years of experience in Mortgage Industry with minimum 1 year of team handling experience in affordable segment.
• Ability to liaison & follow-up with external and internal stakeholders.
• Good written & verbal communication skills
• Experience of recruiting and training of sales team and channel partners.
• Ability to work under tight deadlines

Interested candidates can share their resumes with maruthu.pandianp@piramal.com