Branch Manager

Job Description: Branch Head - Secured Business

Key Responsibilities:

Business Development & Sales:

Develop and implement strategies to achieve sales targets for secured loan products (e.g., Home Loans, Loan Against Property, Auto Loans, etc.).

Identify and acquire new customers through market penetration and strategic alliances.

Drive lead generation, conversion, and cross-selling initiatives.

Monitor competitor activities and market trends to adapt sales strategies accordingly.

Branch Operations & Compliance:

Ensure smooth branch operations and adherence to company policies and regulatory guidelines.

Manage credit appraisal processes and ensure high-quality asset creation.

Supervise and streamline loan disbursement and documentation processes.

Implement risk mitigation strategies to maintain portfolio health.

Customer Relationship Management:

Maintain strong relationships with key customers and stakeholders.

Enhance customer experience through superior service delivery and grievance resolution.

Ensure high customer retention and satisfaction levels.

Team Leadership & Training:

Lead, mentor, and motivate the branch team to achieve business targets.

Conduct regular training sessions to improve sales effectiveness and product knowledge.

Foster a high-performance work culture and ensure team productivity.