Branch Head

KEY RESPONSIBILITIES 

Strategic (Collaborative role) • Provide inputs to Area Manager to develop and present the branch AOP targets and create a detailed plan to meet the set targets for the Branch

 •Track competition and provide inputs on services and utilize the intelligence while planning

Manage operations cost related to branch; prepare and share periodic cost MIS for the branch with respective stakeholders •

Prepare and share periodic reports and MIS on branch performance with respective stakeholder.

Manage and lead local operations team • 

Manage branch functioning as per laid down norms for Operations (Route planning, TATs etc.) • 

Ensure compliance and adherence to agreed SLAs with clients • Ensure that all route related resources are ready for route dispatch • Ensure adherence and implementation of standardized operating procedures •

Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation • Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties • 

Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management •  

Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis • 

Ensure updated route mapping - such as addition/deletion of RGPs in CBS • 

Ensure the discrepancies found in CIT cash processing are resolved as per SLA within TAT, with support from KAM • 

Ensure efficient management, adherence to vault related SOPs and security of vaults Customer (

Direct ownership) • Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties • 

Participate in meetings for potential business deal with Business Development team • 

Maintain good relationships with the clients in the branch • 

Coordinate with HR and ensure on fulfillment of benefit policies for the employees • 

Liaise with local regulatory authorities for fulfilling statutory requirements related to branch People. 

Provide effective solutions to issues in branch operation • 

Drive & encourages performance oriented culture in the branch towards achievement of strategic goals •

 Ensure security and safety of the branch and its personnel

Team Management is must.

MBA Candidates who have Experience in operations as well as Team Management can only Apply on the below mail id sunil.parab@hitachi-cashms.com