Associate Director - Client Success & Renewals - SaaS (10-20 yrs)

- The AD of Global Customer Success & Renewals will be responsible for developing and executing a comprehensive strategy that drives customer satisfaction, retention, renewals and growth on a global scale.

- This role requires a visionary leader with deep experience in SaaS, a passion for customer advocacy and adoption, and the ability to align customer success initiatives with business objectives. The ideal candidate will have a proven track record of leading large, geographically dispersed teams and a strong ability to influence cross-functional stakeholders.

Qualifications include:

- 10+ years of leadership experience in a SaaS or subscription enterprise software company

- 8+ years' experience leading strong customer success organizations, including customer success managers account management, renewals management, or sales teams

- Strong empathy for customers and passion for revenue and growth

- Impressive executive leadership presence and communication abilities

- Experience working with cross-functional teams (e.g., sales, Marketing, marketing, services)

- A high level of accuracy and attention to detail is required

- Excellent communication and interpersonal skills

- Flexible approach, able to operate effectively with uncertainty and change

- Driven, self-motivated, enthusiastic and with a "can do" attitude

- Demonstrated desire for continuous learning and improvement

- Salesforce and CRM experience

- Relevant bachelor's degree; master's degree preferred

Only female candidates with excellent communication skills , Hybrid (3 Days WFO) Evening shift