Branch Operations Manager, AS

The role will involve:

• To perform day to day activities related with operations.
• Responsible for the processing of requests and documents received by the bank under a Letter of Credit or Documentary Collection or Guarantee/Standby Letter of Credit.
• Controlling all documentation related to export and import bills
• Capturing data from related documents and inputting it into the trade finance processing platform Mitigating operation and regulatory risks
• Pro-active follow up and manage expectation with different stakeholders including client to take care of pending issues.
• Manage and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
• Keep track of various MI to ensure data is being circulated to client/senior management when required.
• Ensure exception approvals are taken in case of any deviation to the existing process.
• Ensure no aging items in terms of various internal reconciliations.
• Work on data clean up initiatives, remediation and perform any required outreach to counterparties.
• Ensure that there are no Significant / Critical Audit Points as a result of Regulatory or Internal Audits.
• Work in a high-pressure and time-sensitive environment.
• Prioritize tasks and ensure adherence to timelines for completion of activities.
• Ensure structured upward & downward communication.

Your key responsibilities

• Branch operations for Trade Products like Export, Import, BG & LC
• Ensuring swift BAU completion on day to day basis.
• Catering to routine product and service problems. understanding the requirement / suggesting documents requirement / resolving conflict in terms of existing documents submitted by client.
• Whenever required Interact with clients to understand their concerns/needs &improving and streamlining the current processes.
• Addressing client complaints & suggest remedial action to improve efficiency.
• Address all query related to client Trade Finance transactions for e..g Providing transaction advice , transaction processing status , FEMA/EDPMS related guidance , co coordinating with Internal stake holder to process client pending transaction .

Your skills and experience

Communication and Reasoning skills

• Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
• Good communication skills to communicate at all levels Biz, Client, Regional & stakeholder management across Operations Units and DBOI.
• Customer oriented while control will not be compromised.

Technical skills

• Hands on experience in using Internet and other online platforms.
• MS Office expertise.
• Expertise on DB internal systems and resources.
• Attention to details and quality.

Logical reasoning and problem solving

• Ability to manage internal & external stakeholders.
• Proven ability to manage multi tasks.
• Proactive & result oriented approach.
• Ability to articulate issues, identify root cause & ensure effective control mechanism.
• Willingness to work under pressure.
• Willing to take ownership and work independently with minimal supervision.
• Good in interpreting regulatory guidelines and assessing risk scores and entity types.
• Good understanding of end to end KYC process.
• Strong knowledge on FEMA guidelines for Trade Products
• Understand the key risk and control issues in day to day operations.