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15 Bpo Quality Analyst Jobs
Opening For Quality Analyst BPO in Ghansoli Salary 32 k CTC
2-7 years
₹ 2 - 3.75L/yr
Mumbai
1 vacancy
Opening For Quality Analyst BPO in Ghansoli Salary 32 k CTC
Aforeserve
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Module : Quality
Location : Mumbai (Ghansoli )
Experience: 2+ years of experience
Roles & Responsibilities
- Call monitoring & feedback for outbound & Inbound department for process on the basis of their performance.
- Ensuring Quality is maintained on calls.
- Conducting daily briefing, call listening sessions & new updates.
- Conducting Quality induction for new agents for them to know the quality parameters in depth.
- Preparation of consolidated Quality MIS and mail to clients.
- Call Calibration with Client& Operations
- Conducting refreshers for process improvement.
- Monitor agents Side By Side and provide instant feedback to ensure consistent improvement in the scores for Quality & CSAT.
- Providing one on one & batch training/ coaching to the engineers.
Employment Type: Full Time, Permanent
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Aforeserve Benefits
Job Training 
Soft Skill Training 
Free Transport 
Work From Home 
Health Insurance 
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