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198 BPO Customer Service Jobs in Thane

Customer Support Representative

1-3 years

₹ 2.5 - 3.5L/yr

Thane, Navi Mumbai

10 vacancies

Customer Support Representative

Wipro

posted 2d ago

Job Description

Job description

PRINCIPAL RESPONSIBILITIES:

  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

  • Excellent communication skills.
  • Comprehension - Ability to clearly understand the problem statement
  • Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
  • Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

Must have skills

  • Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
  • Comprehension skills to understand & communicate with all customers effectively.
  • Telephone etiquettes.

Donts

  • Poor grammar and Windows Skills
  • Issues with comprehending & communicating effectively with the customer.
  • Not Eligible - MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA
  • No fresher

Important notes:
-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary

-Job location: Airoli Mindspace

-WFO

-Immediate joiners preferred.





Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

4.3
 Rating based on 5 Customer Support Representative reviews

Likes

They allow phone to use on the floor. We can also have our lunch, snacks, dinner at our workplace.

  • Job security - Good
  • +1 more
Dislikes

Politics, rotational shift, long shift.

  • Work-life balance - Poor
Read 5 Customer Support Representative reviews

Customer Support Representative salary at Wipro

reported by 12 employees
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₹2.5 L/yr - ₹4 L/yr
At par with the average Customer Support Representative Salary in India
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