Enterprise Technology Engineer

Grade IResponsible for supporting the delivery of business analysis and consulting processes and procedures for the defined specialism using basic technical capabilities, developing working relationships to provide support with queries, issues and ad-hoc requests and assisting with quality assurance services. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation. IT&S Group Job description Responsibilities:

• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work optimally with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience: Essential : Desirable : Up to 10% travel should be expected with this role This role is eligible for relocation within country This position is a hybrid of office/remote working Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving