Call Center Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Escalate complex issues to senior team members or supervisors when necessary.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 2-7 years of experience in call center operations or similar industry.
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Strong problem-solving skills with attention to detail and analytical thinking.
  
• Ability to work effectively in a fast-paced environment with minimal supervision.