Call Center Executives

• We are looking for enthusiastic Call Center Executives to handle inbound and outbound calls, assist customers with their inquiries, and provide excellent service.
• The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities : -

• Handle incoming and outgoing calls efficiently.
• Provide accurate information about products, services, and franchise inquiries.
• Maintain customer records and update CRM software.
• Resolve customer complaints professionally and escalate issues when necessary.
• Promote HelthTech services and generate leads through effective communication.
• Follow up with potential clients and maintain relationships.
• Meet daily/weekly call targets and report progress to the manager.
• Collaborate with the sales and support team to improve customer experience.

Mandatory Key Skills : -

• Excellent verbal and written communication skills (English & Hindi preferred)
• Strong customer service and problem-solving skills
• Ability to handle high call volumes efficiently
• Basic computer knowledge (MS Office, CRM tools, data entry)
• Patience, empathy, and a positive attitude
• Sales and persuasion skills (for upselling and lead generation)

Preferred Qualifications : -

• Any Bachelors degree (BBA, BA, BCom, etc.) or equivalent
• Prior experience in customer support, telesales, or call centers is a plus
• Familiarity with CRM software (Zoho, Salesforce, etc.) is a bonus
• Call Center Executive
• Customer Support Executive
• Customer Service Representative
• Telecaller
• BPO Executive
• Telesales Executive
• Voice Process
• Non-Voice Process
• Healthcare Customer Support

Skills & Competencies : -

• Customer Handling
• Inbound Calls
• Outbound Calls
• Telecalling
• Lead Generation
• CRM Software (Salesforce, Zoho, Freshdesk)
• Data Entry
• Query Resolution
• Sales & Upselling
• Client Relationship Management
• Email & Chat Support
• Communication Skills (English & Hindi)
• Problem-Solving
• MS Office (Excel, Word, Outlook)
• Additional Keywords (Preferences & Work Environment) : -
• Work from Office
• Work from Home (if applicable)
• Fresher Jobs
• Experienced Jobs
• 6 Days Working
• Rotational Shifts
• Fixed Day Shift
• HealthTech Industry"
• Excellent Communication Skills (English & Hindi)
• Customer Handling (Inbound & Outbound Calls)
• Telecalling & Cold Calling
• Lead Generation & Follow-ups
• CRM Software Handling (Zoho, Salesforce, Freshdesk)
• Query Resolution & Complaint Handling
• Sales & Upselling (if applicable)
• Data Entry & Record Keeping
• Basic Computer Skills (MS Office Excel, Word, Outlook)
• Time Management & Multitasking
• Problem-Solving & Conflict Resolution
• Team Collaboration & Adaptability"

Why Join Us?

• Career Growth in a fast-growing HealthTech company
• Attractive Incentives and Performance Bonuses
• Work with a Dynamic Team in a Supportive Environment
• Training & Development for Skill Enhancement