Process Delivery Manager

Roles & Responsibilities:

Services Management for Purchasing and logistics back office services (Order Center)

Responsible for customer deliverables, monthly reporting and delivery confirmation, Risk management and OPLs.

Responsible for requirement gathering, topic migrations and successful implementation.

Responsible for deliverable allocation to the project team

Responsible for identifying the training needs and competency development for the project team.

Responsible for career planning of the project associates.

Responsible for skill hunting, recruitment and outsourcing.

Responsible for customer receivables.

Responsible to identify productivity improvements and implement the same.

Accountable for team s delivery performance.

Accountable of the quality of customer deliverables.

Accountable for self and team s training/upskilling fulfillment.

Accountable for associate s feedback management.

Support for customer acquisition, identify opportunities and presales activities.

Support to prepare proposals, contracts, customer billing.

Support to improve customer satisfaction index/ net promoter score.

Required skills:

Procurement knowledge and experience

Strong analytical skills to absorb customer requirements to translate into actionable topics

Be the technical SPOC for the customers for the services.

Should be able to lead a team of 50+ team members working in multiple projects

Strong communication and leadership skills

Basic business management skills

Additional information (Nice to have)

Understanding of Agile methodologies

Handling end to end projects over its life cycle

Value stream/ domain knowledge

Excellent Team managing skills