Community Manager

Job description

Hospitality Background,

Key Responsibilities

Operations:

• Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement.
• Address day-to-day community issues including coordinating and managing building access as necessary.
• Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart's brand.
• Oversee the daily ordering and receipt of products from vendors.
• Prepare the building expense reports and budgets for Management review.
• Organize the move-in and move-out schedules to minimize member issues.
• Support the Operations Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location.
• Train Community Associates and other Community Leads at your location.
• Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard.

Sales:

• Support the touring of new members when required.
• Support the research of prospective members in the tour pipeline and support followup and closing requirements when required.
• Support the referral of prospective or existing members to other locations when required.

Hospitality:

• Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals.
• Identify and execute opportunities to connect members with each other.
• Support the planning and supervision of educational, professional, and personal development events based on members needs and requests.
• Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security.
• Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training.