Manager/Asst. Manager- Card Operations

Role & Responsibilities:

This Role requires managing Team related to Re-KYC, Demographic Amendments, Chargeback

and BO Complaints related to these areas for BOBCARD and co-brand partners.

Key highlights of the role are listed below (purely indicative and not limiting):

A) Re-KYC & Demographic amendment -

1) Manage Re-KYC activities such as Campaign Management, overdue cases management

2) Oversee Demographic amendments activities and manage escalations for Address change,

email & mobile number change, Name change etc.

D) Dispute and Chargeback -

• Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc.
• Oversee Disputes & chargeback function on issuing side. Monitor correct reporting of 1st and 2nd level Chargeback and Pre-arbitration cases for all Schemes VISA, MASTER and RUPAY
• Monitor Acquiring side Chargeback cases, manage merchant management, Ensuring Reconciliation of Merchant Payment Processing Vouchers are processed within set timelines
• Monitor, manage and maintain efficient UPI transactions reversals, rejections postings

E) Automation -

• To co-ordinate departments of Card Operations and IT Team for Project Management
• To ensure proper bridge is maintained between Business and IT Team for completion of Projects

F) Adhoc activities -

• Manage training for new joinees as well as refreshers for existing employeesHandling outsourced team / job allocation and ensuring the completion of allocated job
• To process & keep control on daily BAU with no gaps in activities and in case of any issue observed to be highlighted to Management
• Meetings with external stakeholders such as NPCI, RBI, FIU INDIA, Co-brand partners,
  Vendors
• Handling Audit and compliance and fulfilling the requirements. Completing Compliance Task on timely manner
• Preparing Board Notes for each function for Board Meeting
• Updating process, SOP, raising BRD as per requirement, meetings with Vendors for
  implementation of new projects / products, conducting UAT.

Applicants should possess the following attributes:

• Collaborative and a team player & should be fast learner
• Should possess good analytical capability
• Should be well versed with KYC, Disputes & Chargeback management
• Clear understanding of regulatory reporting requirements
• Strong analytical and decision-making skills
• Communication and Team building skills