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Associate, Client Service II
5-7 years
₹ 3.25 - 16L/yr (AmbitionBox estimate)
Pune
1 vacancy
Associate, Client Service II
BNY
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Performs routine and non-routine client service and transactional support functions. Provides analytics and reporting services, working to improve and automate transaction processing systems. Advises organizational units/teams to ensure timely delivery of service, or resolution of issue. Provides direction to lower-level service roles in the successful delivery of support or service.
- Processes account related transactions per scheduled events/client authenticated direction. Answers inquiries and resolves problems or issues. Assesses needs and suggests/promotes alternative approaches to service models.
- Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves problems based on an understanding and knowledge of the intricacies of the system.
- Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
- Manages situations which may require adaptation of response or extensive research according to internal or external client response.
- May be responsible for allocating and checking the work of support team members. May be responsible for specific supervisory review, training and approval actions.
- Contributes to the achievement of team objectives
- A minimum bachelor s degree or the equivalent combination of education is required.
- Minimum 5+ years of prior experience in operations (Corporate Trust, Client facing, Derivatives functions, brokerage processing is preferred).
- Skill Requirements:
- Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
- Knowledge of the Custody Life Cycle.
- Strong in reviewing client governing documents and interpreting the same.
- Technical Proficiency:
- Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
- Client Communication:
- Strong oral and written, fluency in English language is a must.
- Problem-solving orientation.
- Client-focused.
- Efficient.
- Proactive.
- De-escalating (as required).
- Self-Management:
- Efficient, structured, independent and autonomous working.
- Knowledge about systems, their logic and interaction.
- Responsible time management.
- Adherence to the internal control, reporting and compliance guidelines.
- Always ready to take on special tasks (if required).
Employment Type: Full Time, Permanent
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What people at BNY are saying
Rating based on 68 Associate
reviews
Anonymous · Software Development
in Pune
Everything is good except there are lot of legal stuff involved and you will be bounded.
You will not be able to work on cutting edge immediately, maybe not able to experiment with technologies a lot.
Read 68 reviewsAssociate salary at BNY
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