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Associate, Technical Product Specialist and App Delivery Analyst II
2-5 years
Pune
1 vacancy
Associate, Technical Product Specialist and App Delivery Analyst II
BNY
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide Level 1 and Level 2 support. Identify and troubleshoot issues related to on premise and cloud-based applications and services in a timely manner. Conduct basic investigation and follow standards to resolve or escalate. Monitor systems to optimize performance and uptime to assist with meeting service levels.
- Co-ordinate setup of DEV/QA/UAT environments
- Will be responsible for providing support according to priority level of incident or priority tickets, as per severity of escalation and Service Level Agreement ( SLA )
- Troubleshooting, Application Problem Solving with good communication coordinating with stakeholders and understanding requirements.
- Suggest ideas, take lead on projects, and provide technical solutions to new issues
- Ability to learn new applications and services quickly. Understand how applications and services can be integrated to work together
- A positive attitude, good teamwork, professionalism & interpersonal skills, proactively seeking solutions, taking initiative where necessary. Establishes and maintains effective relationships with business associates
- Should have significant experience in Production Support environment managing L1 activities
- Ability to understand web-application functionalitie s , customizations, browser & resolution support, responsiveness.
- Basic understanding of UNIX commands for searching logs and configuration files on the server
- Experience with Grafana, JIRA, Service now ,Confluence, New Relic and Opsramp is desirable
- Strong written and verbal communication skills
- Candidate should be ready to work in 24x7 rotational shifts
- Ability to understand SQL statements (joins, updates, scripts for analysis, etc.) and DB objects.
- Experience with environment configuration.
- Infrastructure troubleshooting experience.
Employment Type: Full Time, Permanent
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Maharashtra 411013
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