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Senior Associate, Billing Team Lead
7-10 years
Pune
1 vacancy
Senior Associate, Billing Team Lead
BNY
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
- Billing - S6Serves as a team supervisor/manager by coordinating the work of more experienced Billing Administrators
- Manages the day to day activities and initiatives of the team and aligns the resources accordingly to complete the tasks
- Serves as the first line supervisor for assignment of tasks and resolution of issues regarding work allocation
- Resolves the most complex issues that have been escalated
- Supports and reviews complex accounts and configures them in the system
- Resolves complex, escalated issues from subordinate staff
- Directs, motivates and develops staff maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented
- Completes all reports as required accurately and on time
- Provides advanced knowledge of the Billing processes and provides technical assistance on moderately complex problems
- Acts as the teams initial point of contact for high priority, complex issues requiring escalation
- Communications feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager
- Supervises a medium to large team of Billing support staff and work leads
- May be responsible for specific supervisory review and approval actions
- Supports the achievement of team objectives
- High school/secondary school or the equivalent combination of education and experience is required
- Bachelors degree preferred
- 7-10 years of total work experience preferred
- Experience in financial services preferre
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
BNY Benefits
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