Senior Associate, Production Services Application Support Analyst

We re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Global Fund Accounting Team. This role is located in Pune, India - HYBRID.

In this role, you ll make an impact in the following ways:

• Provides application supports for moderately and highly complex applications and their operating environment.
• Provides incident management and problem management service for production related incidents.
• Lead troubleshooting during production outages and communicates to management throughout the incident lifecycle.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Works to ensure appropriate monitoring and alerting setup.
• Monitors changes to applications and their operating environment.
• Experience in application deployment / release activities.

To be successful in this role, we re seeking the following:

• Bachelors degree in computer science or a related discipline, or equivalent work experience required.
• 7-10 years of diverse experience in multiple areas of information technology required; experience in the financial services industry is a plus.
• 7-10 years experiences in applications support or production environment.
• Knowledge of automation tools and frameworks such as Selenium, Ansible is a plus.
• Familiarity with software development methodologies such as Agile or DevOps.
• Experience in supporting Java, .NET based applications.
• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
• Experience with SQL and Oracle databases and knowledge about writing SQL queries.
• Experience in deployment and strong debugging skills.
• Familiarity with ITIL Service Management.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests, incidents, change management and problem tickets.
• Knowledge with Monitoring tools such as AppDynamics, Prometheus, Cloudprober, Thousand Eyes, Splunk
• Should be willing to work on weekends on need basis.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

• America s Most Innovative Companies, Fortune, 2024
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• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
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• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg s Gender Equality Index (GEI), 2023