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Senior Associate, Production Services Application Support Analyst
5-7 years
₹ 4.8 - 9.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Senior Associate, Production Services Application Support Analyst
BNY
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In this role, you ll make an impact in the following ways:
- Exceed client expectations by using product, technical and client expertise to effectively solve client issues in a timely manner.
- Coordinate investigations and responses by the Global Support and Services. Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.
- Develop in-depth knowledge of client business and operational workflows by working closely with client operations and production teams. Contribute knowledge of client business practices to overall Eagle knowledge management (KCS articles, test cases, etc).
- Engage in early stages of client lifecycle to share ownership of key implementation decisions; influence decisions with an eye towards post-implementation operations and long-term client success. Maintain ownership of decision logs after implementation.
- Effectively advocate on behalf of client needs to GSS leadership.
- Understand and contribute to the immediate and 3-month horizon needs and objectives of clients. Own current client temperature and work closely with client Relationship Manager on mid-range client goals.
- Maintain daily communication with client A and B levels.
- Proactively identify opportunities to increase client satisfaction and overall value of Eagle suite (training, new projects, sales opportunities, etc).
To be successful in this role, we re seeking the following:
- BA in Finance, Accounting or IT
- 5-7 years of experience in the investment, private wealth and/or financial services industry.
- Excellent communication skills.
- Self-motivator with a strong work ethic, initiative, critical and strategic problem-solving skills.
- Detail-oriented with strong organization skills.
- Must be able to quickly gather and analyze data.
- Excellent multi-tasking skills with the ability to thrive in a dynamic working environment.
- Collaborative interpersonal skills; ability to work within teams.
- Proven ability to build strong relationships, both with colleagues and with internal and external clients.
- Expertise in the investment management industry.
- Experience using Eagle products is preferred.
- Flexibility to support market hours and do some after-hours work when necessary.
Employment Type: Full Time, Permanent
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People are getting interviews at BNY through
People are getting interviews through
(based on 203 BNY interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
31%
14%
14%
13%
11%
3%
14% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at BNY are saying
Rating based on 8 Application Support Analyst
reviews
Anonymous · IT Infrastructure Services
in Pune
Likes
Flexibility in my team
Dislikes
Increment/appraisal less
Read 8 reviewsApplication Support Analyst salary at BNY
reported by
34
employees
with 2-7
years exp.
₹3.2
L/yr - ₹9.5
L/yr
31%
less
than the average Application Support Analyst Salary in India
View more details
What BNY employees are saying about work life
based on 3.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
BNY Benefits
View more benefits
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