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Premium Employer

Blue Yonder

Compare

3.9

based on 527 Reviews

72 Blue Yonder Jobs

IN-Technical Account Advisor - TAM/SaaS/Supply Chain/ITIL

JDA Software

3.9

based on 527 Reviews

5-8 years

Bangalore / Bengaluru

1 vacancy

IN-Technical Account Advisor - TAM/SaaS/Supply Chain/ITIL

Blue Yonder

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Supply Chain Management Tamil Consulting Cloud Computing Operations SaaS Sales

+ 2 more

Job Description

Blue Yonder Title:

Sr. Technical Consultant - Cloud

Other Comparable titles:

Associate Technical Account Advisor, Technical Account Advisor

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work
Seeking an astute individual that has a Supply chain background with the additional ability to be part of the customer success team to implement and support the implementation of the project, and deep knowledge of industry best practices, with the ability to implement them working with multiple cross functional teams

Scope:

Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.

What you ll do:

Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
Basic Knowledge on Cloud Azure and infrastructure concepts needed
Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
Adhere to Cloud policies, procedures, methodologies, and quality standards.
Escalates issue that may have a impact
Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
Provides regular communication and status reporting with internal stakeholders and with customers
Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
Follow up with internal teams to ensure their technical issues are resolved
Must be able to work flexible hours as needed including being available for off hours support
Knowledge of ITIL framework is preferable
Primary KPIs

Project Coordinator:

Coordinate with Cross Functional teams for timely resolution/turnaround time.
Liaison between Project and support teams for the seamless transition of the projects to the Operations Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
Efficient management of the technical upgrade projects with the customers
Achieve NPS / CSAT scores of the technical upgrades.

What we are looking for:

Bachelor s degree and minimum 5 - 8 years experience in Software development
Candidate with customer facing skillset is preferred
Strong communication skills and escalation management skills

Knowledge of ITIL framework is preferable
Supply chain knowledge is an added advantage
Knowledge of SaaS and Cloud

Diversity, Inclusion, Value Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonders inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

Employment Type: Full Time, Permanent

Read full job description