Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Blue Yonder

Compare

3.9

based on 533 Reviews

75 Blue Yonder Jobs

Technical Account Advisor

JDA Software

3.9

based on 533 Reviews

5-8 years

Bangalore / Bengaluru

1 vacancy

Technical Account Advisor

Blue Yonder

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Supply Chain Management Consulting Cloud Computing Operations Escalation Management Supply Chain Solutions

Job Description

Blue Yonder Title:

Sr. Technical Consultant - Cloud

Other Comparable titles:

Associate Technical Account Advisor, Technical Account Advisor

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work
Seeking an astute individual that has a Supply chain background with the additional ability to be part of the customer success team to implement and support the implementation of the project, and deep knowledge of industry best practices, with the ability to implement them working with multiple cross functional teams

Scope:

Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.

What you ll do:

Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
Basic Knowledge on Cloud Azure and infrastructure concepts needed
Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
Adhere to Cloud policies, procedures, methodologies, and quality standards.
Escalates issue that may have a impact
Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
Provides regular communication and status reporting with internal stakeholders and with customers
Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
Follow up with internal teams to ensure their technical issues are resolved
Must be able to work flexible hours as needed including being available for off hours support
Knowledge of ITIL framework is preferable
Primary KPIs:

Project Coordinator:

Coordinate with Cross Functional teams for timely resolution/turnaround time.
Liaison between Project and support teams for the seamless transition of the projects to the Operations Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
Efficient management of the technical upgrade projects with the customers
Achieve NPS / CSAT scores of the technical upgrades.

What we are looking for: