Sr. Customer Care Representative

We are seeking dedicated Customer Service Representatives to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring exceptional customer service.

Job Responsibilities:-

• Maintain strong customer relationships by responding professionally and appropriately via email to inquiries, requests, and complaints.
• Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customers understanding of that information.
• Document all customer inquiries, and actions, and follow up with customers after a solution has been presented.
• Escalate customers inquiries to the appropriate department when needed.
• Research and stay up to date with company products, services, and processes.
• Keep track of customer service accounts and relevant data.
• Recommend process improvements and identify new product and service opportunities based on customer needs.

Desired Candidate Profile:-

• At least 1 year of prior experience U.S customer service and call center operations.
• Should be comfortable and quick with CRM portal handling.
• Candidate should have excellent written English communication.
• Should be able to grasp quickly, Logical thinking is a must.
• Should be comfortable and quick with CRM portal handling.
• Technical expert in related computer applications with decent typing skills.
• Ability to work with others in a close manner.
• Able to maintain customer confidentiality.
• Candidate should be comfortable for night shift.

Perks and Benifits:-

• 5 days working.
• A pick & drop facility is available (in selected hiring zone) and for self-commuters, traveling allowance will be given.
• Meal facility.

Contact Details:- Jagriti (7838422964) Amit (7678602048) & Navneet (8700570163) from 10am

to 7pm (Monday to Saturday).