We are looking for an Account Manager to support our buy-side clients. Youll be tasked with growing and defending revenue across our terminal, enterprise product, and enterprise data businesses. You will be responsible for forging deep and trusted relationships with our clients, taking the time to understand their businesses, their pressures and concerns and the ins and outs of their workflow and technology. Armed with this intel and your consultative approach, you will uncover opportunities for us to expand our partnerships whilst at the same time helping our clients drive their business forward. You ll also keep your ears close to the ground and be up to date with the latest trends and business initiatives within your client base. Your account management skills and passion for excellence will ensure we maximize our business opportunities.
Well trust you to:
Build an in-depth understanding around our client s workflow with end-users to ensure product satisfaction and retention
Focus on utilising your product, market, and workflow expertise to assist relationship managers in identifying Terminal and Enterprise opportunities via campaign calls/meetings
Support relationship managers onboard new clients, as well as managing and retaining existing clients
Work with our client and onsite support teams in addressing client questions and requests in a timely manner
Take responsibility for growing our client base through prospecting, relationship management, referrals, cross-selling and attending external events/conferences
Participate actively in new projects that drive departmental and firm-wide initiatives and goals
Contribute innovative ideas and provide detailed feedback to our product development teams to help us continuously improve, so we can anticipate our client s future needs
Make the best use of our flat corporate structure to network across various departments, relying on specific expertise to help deliver solutions to our clients
Youll need to have:
Minimum 5 years of client facing experience in Financial Services or a Financial Technology company
Strong understanding of financial markets including knowledge of buy-side workflows and user types
Experience in one or more of the following asset classes: Fixed Income, Equities, FX, Futures and other Derivatives
Experience in building and maintaining strong relationships both externally and internally
Ability to identify opportunities to grow existing business relationships
Demonstrated continuous career growth within an organisation
Excellent communication and presentation skills in English
Wed love to see:
Hands on experience using the Bloomberg product suite