Consultant/Manager-Ncino

4:30 PM - 1:30 AM IST (7:00 AM 4:00 PM Eastern)

6:30 PM - 3:30 AM IST (9:00 AM 6:00 PM Eastern)

Techno Functional role

Role & responsibilities

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Preferred candidate profile

• CRM systems experience focused on Salesforce or Microsoft Dynamics highly desired.
• Strong customer service focus validated with relevant experience. Actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Familiarity with Tableau/Power BI to extract reports.
• Familiarity with workflow tools like ServiceNow and JIRA
• Content Management and credit/loan origination system support, knowledge and testing highly desired.
• Strong programming skills in python to extract, manipulate and analyze large amount of data.
• 12+ years of experience with above skillsets
• Bachelors degree or higher in /engineering/finance

Perks and benefits