IT Head - Infra Tech Support (10-20 yrs)

Skills & Competencies :

Technical (discipline related :

- Management capabilities to manage the team at Site.

- He/she will be preferably Engineering graduate and Certification of networking will be preferred.

- Minimum of 10 years of experience in a similar role, with a focus IT Infra and Software support for shared service center.

- Good leadership skill to manage IT support of large users base of 2000 plus users from different BUs in shared services.

- Good knowledge of networking and expertise in management of multiple stakeholders.

- Trouble shooting of day- to-day issue in BU systems and related application with of Global Shared Service team.

- Supporting, design New solution or enhancement to BU

- Ensure knowledge in Data Integrity, IT Business Process for GSC and Business Continuity.

- Responsible for execution of overall business plan for the success of GSC.

Supervisory/Management :

Team Management :

- Compliance & License Control

- Managing and administration Terminal Operations System and Technology platform