Lead - Customer Success - FMCG (3-9 yrs)

- Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.)

- Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.

- Maintaining relationships and increasing engagement among YourDOST B2B Clientele

- Reporting the performance to all stakeholders with appropriate dashboards and tools for management.

- Designing and executing campaigns to spread awareness about employee well-being

- Owning up the B2B accounts and making sure client has a delightful experience

- Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.

- Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly

Requirement:

- Graduate/Post Graduate

- Excellent written and verbal communication skills(English)

- Team Management skills

- Experience in organising events

- Prior Account Management Experience of 3-4 years in one of the following area: Managing preventive healthcare packages for corporates (eg. Max Healthcare, Apollo etc.)

- Prior Account Management Experience of 3-4 years in one of the following area: Managing Counselling/ Mental wellness services (eg. 1-to-1 help, other EAP service providers in India)

- Should genuinely care about emotional well-being space