AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Birdeye Team. If you also belong to the team, you
can get access from
here
Birdeye
Compare
All Filters
90 Birdeye Jobs
Technical Support Engineer
Birdeye
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Must have:
- Customer facing experience providing Technical support/ Customer support to English speaking customers
- Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
- Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
- Fluency in English- reading, writing and speaking
- Excellent interpersonal skills, phone etiquette and work ethic
- Problem-solving and trouble-shooting skills
- Fundamental knowledge in writing and running MySQL DB queries
- Bachelors degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.
Good to have:
- Experience with Upsell/ cross-sell will be an added advantage.
- Knowledge of Webhook and API Integration (eg: Zapier)
- Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
Top Birdeye Technical Support Engineer Interview Questions
Q2. What is the difference between final, finalize and finally?
asked in
Senior Test Engineer interview
Q3. What is the difference between POST and PUT HTTP method?
asked in
Senior Test Engineer interview
What people at Birdeye are saying
Rating based on 5 Technical Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
Likes
Good to spoil your personal life
Dislikes
Turns you into a full depression
- Skill development - Bad
+4 more
Technical Support Engineer salary at Birdeye
reported by
17
employees
with 2-7
years exp.
₹6.6
L/yr - ₹10.5
L/yr
81%
more
than the average Technical Support Engineer Salary in India
View more details
What Birdeye employees are saying about work life
based on 146 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
Compare Birdeye with
Franchise India Brands
Compare
Echobooom Management & Entrepreneurial Solutions
Compare
Cheil India
Compare
VSynergize Outsourcing
Compare
Advids
Compare
Khushi Advertising Ideas Private Limited
Compare
Hansa Direct
Compare
SRV Media
Compare
Cognus Technology
Compare
Hansa Cequity
Compare
Digitas
Compare
Adonmo
Compare
Leo Burnett
Compare
Performics
Compare
Machintel
Compare
Wunderman Thompson Commerce
Compare
Wildnet Technologies
Compare
Focus Organisation
Compare
ASP OL Media
Compare
Digitalzone Business Consulting
Compare
Similar Jobs for you
Share an Interview