Add office photos
Engaged Employer
i
This company page is being actively managed by
Birdeye Team. If you also belong to the team, you
can get access from
here
Birdeye
Compare
All Filters
92 Birdeye Jobs
Salesforce Support Engineer
Birdeye
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description - Salesforce Support Engineer Salesforce Support Engineer at Birdeye in Gurugram, India - Apply now! RD Full-time
description
Why BirdEye
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Job responsibilities include but are not limited to:
- Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the Salesforce Platform
- Provide Tier 2 and Tier 2 support for complex issues and escalations related to the Salesforce platform covering both Sales and Service cloud
- Diagnose and resolve technical issues, including but not limited to configuration, customization, integration, and data integrity
- Develop and maintain advanced Salesforce functionalities, customizations, and integrations to meet business requirements Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.
- Perform proactive monitoring, maintenance, and optimization of the environment
- Create and maintain technical documentation, including troubleshooting guides and best practices
- Understanding Product and Business usecases and adpati
- Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement
- Builds a trusting relationship with business stakeholders and leads them to adoption of the best solution with exceptional communication skills
- Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
- Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations
- Engage in code and technical design reviews of solution implementations to ensure code quality and best practices are maintainenance
requirements
Job Skills Qualifications
Required:
- Working in the US Central Time Zone is a MUST
- CPQ Experience is required.
- Bachelor s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
- Minimum work experience: 3 years of software development and 4 years of Salesforce application development
- Bachelor s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
- 3+ years of hands-on Salesforce experience with evidence of exceptional ability
- Experience configuring and developing custom Apex/Visualforce/Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API s, Marketo and integration to enterprise systems.
- Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
- Experience with a complete software development life cycle
- Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout.
- Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred
Why Youll Join Us:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
Read full job descriptionPrepare for Salesforce Support Engineer roles with real interview advice
People are getting interviews at Birdeye through
People are getting interviews through
(based on 13 Birdeye interviews)
Job Portal
Referral
70%
15%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Birdeye are saying
What Birdeye employees are saying about work life
based on 99 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
Compare Birdeye with
Freshworks
Compare
Zoho
Compare
Happiest Minds Technologies
Compare
LTIMindtree
Compare
TCS
Compare
Wipro
Compare
Infosys
Compare
Tech Mahindra
Compare
HCLTech
Compare
Echobooom Management & Entrepreneurial Solutions
Compare
Franchise India Brands
Compare
Cheil India
Compare
VSynergize Outsourcing
Compare
Advids
Compare
Hansa Direct
Compare
Hansa Cequity
Compare
Cognus Technology
Compare
SRV Media
Compare
Digitas
Compare
Performics
Compare
Similar Jobs for you
Exciting Opportunity: SEO Specialist | Backlink Acquisition
3-6 Yrs
₹ 6.5 - 10L/yr
Delhi/Ncr
Urgent Opening | Senior Software Development Engineer in Test |
4-9 Yrs
₹ 22.5 - 30L/yr
Gurgaon / Gurugram
Share an Interview