Tele caller Lead SME

We are Hiring!!

Organisation: Finagg Technologies Pvt Ltd

Position: Tele-caller Lead

Department: SME Sales

Experience: 5 - 8 Years

Location: Noida

Job Summary: The Tele-caller Lead will oversee the tele-calling team (outbound calls), manage daily operations, and ensure that the team meets its targets. This role involves monitoring performance, providing training and guidance, and handling escalations. The ideal candidate is a skilled communicator with a proven track record in tele-calling or customer service and leadership.

Key Responsibilities:

• Lead and supervise a tele-calling team, manage tasks and schedules, monitor performance, and conduct regular team meetings for updates and training

• Monitor performance, identify improvement areas, and provide feedback and coaching.

• Develop and conduct training sessions, continuously mentor tele-callers, and stay updated on industry trends.

• Handle complex inquiries and escalations professionally, ensuring high customer satisfaction and retention.

• Track team performance, prepare reports, and analyze data to identify trends and inform decisions.

• Identify process improvements, implement changes for efficiency, and collaborate cross functionally for streamlined operations and improved customer service.

Please share your resume at priyanka.singh@finagg.in