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Business Intelligence Lead
Binance
posted 25d ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction.
Responsibilities
- Data Analysis and Insights:
- Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operations
- Develop and implement data-driven strategies to optimize processes and improve efficiency
- Utilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modeling
- Monitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvement
- Team Leadership:
- Lead and mentor a team of data analysts, fostering a collaborative and innovative work environment
- Assign tasks, provide guidance, and review team members work to ensure accuracy and quality
- Develop and implement data analysis best practices and standards
- Project Management:
- Manage end-to-end data analysis projects, from initiation to completion
- Collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results
- Prioritize tasks and allocate resources effectively to meet project deadlines
- Data Visualization and Reporting:
- Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholders
- Utilize data visualization tools like Datawind to generate interactive and informative reports
- Strategic Partnerships:
- Work closely with business leaders to understand their data needs and provide actionable recommendations
- Collaborate with product and engineering teams to identify opportunities for data-driven product improvements
Requirements:
- Technical Skills:
- Proficiency in SQL, Python, or other programming languages
- Strong understanding of data warehousing and data modelling concepts
- Expertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro development
- Soft Skills:
- Excellent analytical and problem-solving skills
- Strong communication and presentation skills
- Ability to work independently and as part of a team
- Detail-oriented with a focus on accuracy
- Experience:
- 3+ years of experience in data analysis or business intelligence.
- 3+ years of experience leading teams.
- Experience in the financial services or technology industry is preferred.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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