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Call CENTER MANAGER
Bim Global Solutions
posted 5mon ago
Job Role Insights
Fixed timing
Job Description
bim global solutions is looking for CALL CENTER MANAGER to join our dynamic team and embark on a rewarding career journey
- Overseeing the daily operations of the call center to ensure efficiency and effectiveness.
- Managing and leading a team of call center executives, providing training and support.
- Setting performance targets and monitoring team and individual performance.
- Implementing call center policies and procedures to improve service quality.
- Handling escalated customer complaints and resolving complex issues.
- Analyzing call center data and generating reports for senior management.
- Coordinating with other departments to streamline operations and improve customer experience.
- Staying updated with industry trends and implementing best practices in call center operations.
Employment Type: Full Time, Permanent
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based on 8 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Bim Global Solutions Benefits
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Call CENTER EXECUTIVES - INTERNATIONAL
1-4 Yrs
Kolkata, Mumbai, New Delhi +4 more
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