Order Management & Billing specialist (Arabic Language mandatory)

About this role:

We are a team of highly motivated and talented people who are responsible for the accurate, timely and efficient processing of Invoicing activities across multiple regions. You will review contracts for accuracy and provide recommendations to ensure they comply with established SOX (Sarbanes Oxley) policy, pricing policy and country specific laws. You will process contracts through Oracle based order entry system to provide clients with their deliverables and invoice.

What you ll do:

• Review customer orders and generate invoices within defined SLA. Invoices processed with a minimum of 95% accuracy

• Electronically retrieve client Purchase orders from E-Portals

• Electronically submit generated invoices through client E-Portals

• Follow up with Sales for purchase orders and signed agreements for letter of intent bookings

• Understand and adhere to all corporate guidelines for 30+ country and state specific billing & invoicing regulations, tax rules and exemptions

• Review Invoicing Work-In-Progress report for accuracy, provide feedback on potential issues and recommend potential edits for the Order

  Management team

• Complete Billing and Invoicing Check List.

• Manage and maintain large datasets of action items.

• Work with Business units if key data points are missing ensuring Gartner maximizes invoicing accuracy for the month / quarter

• Enter all specific Client billing data (Tax IDs, exemption data, Purchase Order Numbers, Invoice Customization) into OPI (Order Processing Invoicing) system, update and invoice clients in accordance with the contractual terms

• Work closes with cash applications to ensure payments and credits are properly applied, tax team to ensure all tax guidelines are understood and followed, order management to ensure booking data is updated and accurate, collections to ensure billing and invoice data is received and accurate.

• Electronically file all emails and billing documentation (Invoices, exception certificates, purchase orders, requests, and approvals) in Sharepoint

• Create and manage proforma invoices per corporate guidelines and ensure 100% record keeping

• Keep and update accurate and detailed billing Manual for each supported region.

What you ll need:

• Graduate degree, postgraduate in finance (MBA) preferred

• 1-3 years of experience in one of the following areas: Customer Service, Sales Support, Financial Data Entry, Billing, General Accounting, or Order Processing

• Good to know - Arabic language Good with Invoice Processing in AR Advanced expertise in Microsoft Excel and Reporting

• Ability to identify areas for improvement and propose innovative solutions.

• Excellent time management skills and ability to meet tight deadlines

• Excellent customer service skills

• Strong analytical and problem-solving skills; Attention to detail

• Excellent oral and written communication skills

• Strong initiative: Ability to work in a fast paced, high-pressure environment

• Ability to adapt to a constantly changing environment

• Strong interpersonal skills; Strong team player

• Ability to build strong internal/external business partnerships Proficient in Oracle and a CRM (Customer Relationship Management) system knowledge a plus

• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization

Who you are:
Motivated, high-potential performer, with demonstrated ability to influence and lead
Strong communicator with excellent interpersonal skills
Able to solve complex problems and successfully manage ambiguity and unexpected change
Teachable and embracing of best practices and feedback as a means of continuous improvement
Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Performance based recognition and rewards

#LI-MS7

Who are we

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with GartnerJoin us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company s career webpage as a result of your disability. For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.