Advanced Order Processing : Receive and accurately process advanced-level customer orders via various channels, including email, phone, sales quotations and online portals through Trimbles order management systems.
Advanced Sales Quote Support : Assisting sales teams with preparing accurate advanced-level quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
Complex Deals : Light involvement as liaison to represent the quote-to-cash cycle in support of highly complex contracts and deals with large customers, government agencies and partners.
Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
Inventory Awareness . Advanced collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.
Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
Cross-Functional Collaboration : Collaborate with the sales, logistics, compliance, revenue recognition, credit/collections and finance teams to resolve any order-related issues. Work together to improve the overall order fulfillment process.
Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
Quality Assurance : Perform self-audit quality checks on orders to minimize errors and ensure adherence to company policies and procedures.
Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.
Support shipping/import/export teams and customer requirements for related documents if required.
Qualifications Experience :
Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus.
2-5 years experience in order administration, sales support, or a related is preferred.
Strong organizational skills, attention to detail and accuracy in data entry and order processing.
Excellent communication skills, written verbal, to interact effectively with customers/internal teams
Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
Experience with a top tier Enterprise resource planning (ERP) system preferred.
Familiarity with Salesforce CRM systems and other relevant software applications preferred.
Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load preferred.
Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
Ability to provide high-quality administrative support and multitask effectively.
Demonstrated ability to prioritize tasks, manage multiple orders simultaneously, and meet deadlines.
Advanced problem-solving skills to address complex order-related issues and find solutions promptly.
Adaptability: Willingness to adapt to changing business needs and a fast-paced environment.
Multi-lingual always a plus: some global regional language requirements may apply based on location
Global Tax/VAT experience helpful
Experience with global export proceedures preferred