Big Oh Tech - Technical Support Specialist - Linux/Kibana/Grafana (2-5 yrs)

Responsibilities :

- Provide superior technical support and service to our Customers/Operations team.

- Should be efficient to monitor and act on Alert immediately.

- Responsible for debugging the reported issues and performing the root cause analysis.

- Participate in the maintenance activities of software applications.

- Handle customer and internal escalations and deal personally the support issues.

- Escalate unresolved issues to appropriate internal teams (e. g. software developers).

- Ensure all issues are properly logged and tracked.

- Become a product expert for stakeholders and stay up-to-date on all the features of the application.

- Identify and facilitate training programs that will improve product knowledge, technical skills, and customer handling skills of team members.

Requirements :

- Good knowledge of Linux environment.

- Should have Hands on Kibana and Grafana.

- Good knowledge of SQL and NoSQL databases.

- Experience working with REST/SOAP APIs.

- Understanding of GIT, Jenkins, and Jira.

- Ability to understand architectural designs.

- Excellent multitasking skills and communication skills - both verbal and written.

- Ability to work independently and as part of a team.

- Open to work in shift 24 - 7 as per the roaster.

- Good to know about GCP Cloud and K8S.

- Good to know about Video Platform, Codec, and IPTV.