Customer Relationship Executive

Big B Business Solutions is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey

A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers.

This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction.

• Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner
• Resolving customer complaints and finding creative solutions to customer problems
• Building rapport and relationships with customers to foster loyalty and repeat business
• Gathering customer feedback and making recommendations for improving customer service
• Keeping up-to-date with the latest products and services offered by the company
• Keeping accurate records of customer interactions and transactions
• Collaborating with other teams within the company to ensure that customer needs are metRequirement
• Experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to handle difficult or emotional customer situations with empathy and professionalism
• Strong problem-solving skills and the ability to find creative solutions to customer problems
• Ability to multitask and prioritize effectively
• Familiarity with customer relationship management (CRM) software
• A passion for delivering excellent customer service.