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4 Benchmark Digital Partners Jobs
Lead Customer Services Specialist
7-12 years
Bangalore / Bengaluru
1 vacancy
Lead Customer Services Specialist
Benchmark Digital Partners
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide Application and Functional support to the Benchmark Customers
- Drive deployment of Benchmark platform for new customers newer applications for existing customers
- Participate in the User Acceptance Testing for various updates in Benchmark applications
- Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customer
- Develop an understanding of Benchmarks SaaS offering and domain-centric functions supported by the platform
- Be able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement
- Maintain good relationship with fleet customers and explore new opportunities
- Promote the company s products/services addressing or predicting clients objectives
- Follow- up on new business opportunities and coordinate meetings
Qualification and required Skills
Bachelor s degree in information systems/computer science and computer-related training
7+ years of experience working in SaaS position, preferred
Exceptional listening, communication presentation skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Good to have Skills
Proficiency in English language
Results-driven mentality, with a bias for speed, action, and continuous improvement
Strong analytical skills, with the ability to translate data/information into an actionable plan
Strong PowerPoint skills and experience with Excel preferred
Employment Type: Full Time, Permanent
Read full job description What people at Benchmark Digital Partners are saying
What Benchmark Digital Partners employees are saying about work life
based on 3 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Benchmark Digital Partners Benefits
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