Belwo - Head - Operations (10-14 yrs)

We are seeking an experienced Head Operations India to plan, direct, and oversee operational activities within our organization.

This role is essential in developing and implementing efficient, cost-effective systems to support both current and future organizational goals.

Key Responsibilities:

- Oversee and streamline daily operations to ensure organizational efficiency.

- Define, implement, and optimize operations strategy, structure, and processes.

- Manage budgeting processes quarterly and annually with full P&L accountability.

- Monitor and analyze performance metrics, proactively identifying and solving efficiency challenges.

- Maintain comprehensive knowledge across all phases of operations, ensuring cohesion.

- Provide operational support and guidance to teams across the organization.

- Interview, hire, train, and mentor a high-performing operations management team.

- Deliver regular performance updates to senior leadership.

- Handle unexpected operational issues and troubleshoot effectively.

- Represent the company in internal and external events.

- Stay ahead of industry trends by attending events, monitoring competitors, and identifying opportunities for innovation.

- Identify, train, and develop emerging leaders, establishing clear paths to management.

Required Skills and Qualifications:

- Proven leadership skills with a thorough understanding of management practices.

- Experience managing projects and budgets with strong analytical and financial acumen.

- Broad understanding of business fundamentals and strategic insight.

- Excellent problem-solving skills with meticulous attention to detail.

- Ability to develop strategies and drive process improvements.

- Strong communication skills, both written and verbal.

- High interpersonal skills, with the ability to build consensus in high-pressure environments.

- Proficiency in Microsoft Office Suite (Outlook, Excel).

Preferred Background and Experience:

- Extensive experience within service-oriented companies, with exposure to diverse verticals or technologies (e.g., licensed software, .NET, AI/ML).

- Experience working in organizations with 500-1000 employees across multiple locations.

- Proven experience with business scaling, managing transitions, and addressing scaling challenges.

- Demonstrated change management experience and operational leadership, with the ability to make strategic decisions for expanding verticals (e.g., prioritizing people, technology, and workflows).

- Skilled in managing complex delivery processes, even without a technical background.

- Comfortable leading calls and showcasing best practices.

Requirements: Must hold a U.S. visa and have experience with U.S. based captives.

Qualifications: Bachelors/Masters.

Exp : 10-14 Years