Customer Support Representative

Key Responsibility Areas

1. Address customer inquiries and concerns promptly through phone, email, or chat.
2. Efficiently resolve customer complaints and issues with a focus on effective solutions.
3. Keep detailed and accurate records of all customer interactions and transactions.
4. Work closely with other departments to ensure customer issues are addressed and resolved seamlessly.

Key Expectations and Skill Sets

1. Proficient in English with excellent verbal and written communication.
2. Competent in Address customer inquiries and concerns promptly through phone, email, or chat.
3. Efficiently resolve customer complaints and issues with a focus on effective solutions.
4. Keep detailed and accurate records of all customer interactions and transactions.
5. Work closely with other departments to ensure customer issues are addressed and resolved seamlessly.
6. MS Word and MS Excel.
7. Strong interpersonal skills, including active listening and effective customer communication.
8. Patience and the ability to handle customer interactions calmly and professionally.
9. Skilled at multitasking and managing multiple responsibilities efficiently.
10. Reach out to prospective leads for conversion
11. ⁠Ensure customer satisfaction by continuously engaging with them / their parents / guardians and addressing their concerns / needs.

Experience - 0-5yrs